Privacy Policy

Information We Collect

When you submit a contact form, website audit request, or Meta (Facebook/Instagram) lead form, we may collect the details you provide — including your:

• Full name
• Email address
• Phone number (used for WhatsApp follow-up where applicable)
• Website URL
• Business type and project details

We use this information solely to respond to your enquiry, prepare any requested audit feedback, and discuss potential services with you. If you contact us via WhatsApp, your phone number and message content will be used only to respond to your request.

Analytics

We use Google Analytics to understand site performance and visitor behaviour at an aggregate level. Analytics signals are configured without advertising personalisation, and page views are sent manually so the single-page application records route changes accurately.

Advertising and Tracking

We use the Meta Pixel (operated by Meta Platforms, Inc.) on our website to measure the effectiveness of our advertising campaigns, understand how visitors interact with our site, and to show relevant advertisements to people who have previously visited our site on Facebook and Instagram.

The Meta Pixel may collect information about your browser, device, and interactions with our website, and share this with Meta in accordance with Meta's own Data Policy.

You can manage or opt out of Meta's data collection at any time by:

• Visiting your Facebook Ad Preferences at facebook.com/ads/preferences
• Using the Off-Facebook Activity tool at facebook.com/off-facebook-activity
• Installing a browser-based ad blocker or opt-out extension

We do not use pixel data to build advertising profiles beyond what is permitted under Meta's terms and applicable law.

Form Processing

Contact and audit forms on our website are processed through Web3Forms over HTTPS. Submissions include basic anti-spam checks, field character limits, and a hidden bot-detection field before they are transmitted.

Cookies and Similar Technologies

Google Analytics and Meta may use cookies or similar browser identifiers to measure visits, site usage, and advertising performance. You can block, manage, or delete cookies at any time through your browser settings. Note that disabling cookies may affect some site functionality.

International Data Transfers

Some tools we use — including Web3Forms (form processing) and Google Analytics (site analytics), both operated by companies based outside South Africa — may transfer your personal information to servers in other countries. By submitting information through our website or Meta lead forms, you acknowledge that your data may be processed in countries outside South Africa. These third-party providers maintain their own data protection policies and security measures appropriate to their jurisdictions.

Your Rights Under POPIA

In accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), South African residents have the following rights regarding their personal information:

1. Right to be notified — to be informed that your personal information is being collected and how it will be used
2. Right of access — to request a copy of the personal information we hold about you
3. Right to correction — to request that inaccurate, incomplete, or outdated information be corrected
4. Right to deletion — to request that your personal information be deleted where it is no longer required for the purpose for which it was collected
5. Right to object — to object to the processing of your personal information on reasonable grounds
6. Right to lodge a complaint — to submit a complaint to the Information Regulator of South Africa at inforegulator.org.za if you believe your rights under POPIA have been violated

To exercise any of the above rights, please contact us using the details below.

Retention

We retain enquiry and contact information only for as long as is necessary to:

• Respond to your request or enquiry
• Provide agreed services
• Maintain reasonable business records
• Meet any applicable legal or regulatory obligations

Once information is no longer required for these purposes, it is securely deleted or anonymised.

Third-Party Links

Our website may contain links to third-party websites. This privacy policy applies only to Core Prompt Studio's website and services. We are not responsible for the privacy practices of any external sites and encourage you to review their policies independently.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, tools, or legal obligations. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of our website or services following any update constitutes acceptance of the revised policy.

Contact

For any questions about this privacy policy, to request access to your personal information, or to exercise any of your rights under POPIA, please contact us: